F.A.Q.
If you cannot find answers to your questions, feel free to write in to us at hello@akes.com.sg and we will reply you as promptly as possible.
WHERE CAN I BUY AKES PRODUCTS?
Akes products are available on www.akes.com.sg and shopee/akes.sg. Our scenting station is on its way. Meanwhile, join our mailing list and you will be the first to be informed on Akes latest launches and stockist!
HOW DO I CHOOSE AKES PRODUCTS?
While scents depend very much on individual preference, here are some of our recommendations.
For stress reduction and a calming atmosphere, consider the following products.
1. Ease Me Up Essential Oils Blend or Roll-On
2. Sleep Tight Essential Oils Blend or Roll-On
3. Lavender Chamomile Room Spray
For uplifting and energizing scents that promote positivity, consider the following products.
1. Joyful Essential Oil Blend and Rolled-On
2. Sweet Orange or Lemon Pure Essential Oil (Pro-tips! Try Akes's recommended Blend as per description).
3. Pink Carnation and Bergamot Room Spray
4. Grapefruit Stink Killer or the Lemon Bergamot Stink Killer for a refreshing scent for your bathrooms!
For a romantic evening, try
2. Any of our Solid Perfumes!
If you need help in picking the right scents for yourself or your loved ones, feel free to chat with us or write in to hello@akes.com.sg and we will be happy to assist you.
HOW ARE THE RAW MATERIALS SOURCED?
We conscientiously obtain our raw materials from different regions across the globe, primarily from the US, UK, and Singapore. We make a dedicated effort to work with companies worldwide that prioritise responsible sourcing, which contributes to our commitment to sustainability. Our product components are exclusively vegan, not tested on animals, free from phthalates, and devoid of petroleum-based ingredients. Every product is hand-poured, meticulously designed and crafted in Singapore.
DO YOU HAVE A RECYCLING PROGRAMME?
Akes studio is currently not open for visiting. While we don't have a physical location for you to visit at the moment, we are still passionate about upcycling and recycling. We encourage you to find creative ways to repurpose our containers.
Learn more with us > Recycle Programme
Once Akes studio is ready for visiting, we would love to welcome you for refills during our business hours. Don't forget to subscribe to our newsletter or follow us on IG/TikTok for the latest updates.
ARE YOU ABLE TO CUSTOMISE FRAGRANCES FOR MY EVENTS?
Absolutely! We're more than happy to tailor your order to suit the specific occasion, whether it's for corporate needs or private events. Please don't hesitate to reach out to us via email at hello@akes.com.sg or through WhatsApp at +65 8020 6452, and we'll be thrilled to assist you.
ARE THERE ANY LIMITATIONS ON CUSTOMISATION?
We are passionate about self-expression. Feel free to connect with us and share with us what’s on your wish list we will do our utmost to make it a reality.
WHAT IS THE TURNAROUND TIME FOR PERSONALISED OR BULK ORDERS?
We aim to process your order within 5 to 7 business days. However, this may vary depending on factors such as the specific product, quantity, timeframe, and level of customization required. For certain products like candles, longer production times may be necessary.
The Akes team is dedicated to ensuring your satisfaction and happiness. If you require expedited service, please let us know as soon as possible, and we'll do our best to accommodate your request!
FREE SHIPPING
For orders within Singapore, complimentary shipping is provided for purchases exceeding SGD60. Alternatively, shipping fees are determined by weight, or standard delivery via our courier partner is available at SGD5 per parcel for orders below the minimum.
DO YOU SHIP INTERNATIONALLY?
Certainly, we do offer international shipping. Shipping costs are automatically calculated at the checkout.
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HOW LONG WILL MY ORDER BE PROCESSED?
We strive to dispatch all orders within 2 to 3 working days. Our courier typically delivers the following day (Monday - Saturday). Shipping details will be updated in your order once they are available.
CAN I REQUEST SAME-DAY DELIVERY FOR URGENT PURCHASES?
Same-day delivery within Singapore is available at a cost of SGD30, regardless of the total amount of your purchase. The order cutoff time is at 2pm.
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CAN I MAKE CHANGES TO OR CANCEL MY ORDER?
You may modify or cancel your order as long as the items are not packed or dispatched for delivery yet. Please promptly contact us at hello@akes.com.sg so we can provide you with the appropriate guidance.